On Thursday, new rules will go into effect that will expand the rights of passengers on the tarmac during a flight delay. This was the result of cases being reported where passengers were stuck on a plane for hours at a time. In one case, passengers were left on the tarmac overnight.
Here are the new rules coming into place:
1) Quick Response Time for Complaints.
- After a complaint is filed with an airline, the airline has to get back to the person complaining within 30 days and give some sort of response within 60 days.
2) Common Sense Conditions
- The airlines have to make sure that working restrooms and snacks are provided as part of a contingency plan for delays on the tarmac, as well as medical attention.
3) Penalties for Chronic Delays
- Airlines will get fined if flights that operate frequently are also frequently delayed or canceled.
All this information is available on CNN.com and also on www.regulations.gov
Here are the new rules coming into place:
1) Quick Response Time for Complaints.
- After a complaint is filed with an airline, the airline has to get back to the person complaining within 30 days and give some sort of response within 60 days.
2) Common Sense Conditions
- The airlines have to make sure that working restrooms and snacks are provided as part of a contingency plan for delays on the tarmac, as well as medical attention.
3) Penalties for Chronic Delays
- Airlines will get fined if flights that operate frequently are also frequently delayed or canceled.
All this information is available on CNN.com and also on www.regulations.gov
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